Privacy Policy                                                                    Overview

                                                                                Scope

Last Updated: June 15, 2016                                                         Information we Collect from you

                                                                                Use of Cookies

                                                                                Data Transfer

                                                                                Data Security

                                                                                Use and Sharing of your Information

                                                                                Disclosure of your Information

                                                                                Accessing and Correcting your Information

                                                                                Your Choices

                                                                                Children’s Privacy

                                                                                Links to other Websites

                                                                                Changes to this Privacy Policy

                                                                                Contact information

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Overview

 

Empire Rubber Hose Corporation and its affiliate (“Empire”, “we”, “our” and “us”) respect your privacy and are committed to protecting any information that you may provide to us. This privacy policy clarifies that the information about you we may receive from this website or other forms of electronic communication will be treated with care.

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Scope

 

This privacy policy applies to the information collected on our website (empirehose.com).

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Information we Collect from you

 

Generally, you can visit Empire’s website without entering any information. As you interact with our site by filling in forms on certain pages, for example, when you send enquiries, orders or feedback online, there are opportunities for you to provide us with your information. We may collect certain information from you such as name, telephone number and email address when you voluntarily submit to us, which we need in order to offer you the corresponding services.

 

As you navigate through our website, statistical information is collected automatically by means of cookies, web beacons and other tracking technologies. This information which is non-personal identifying may include:

 

l Certain standard information that your browser sends to every website you visit, such as Internet Protocol (IP) address, browser type, language and operating system.

l Usage details of your visit such as the date and time you access the site, the site from which you linked to our site, which pages you view, materials you access, links you click, and other actions taken within our website.

l Statistical information such as how many times do you visit our site, how many people visit our site and the popularity of certain website content.

 

These statistics are used only for aggregation purposes to help us verify server integrity and improve performance of our website.

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Use of Cookies

 

The technologies we use for statistical information may include:

 

l Cookies (or browser cookies): Cookies are small electronic files that sent to your browser when its settings are adjusted to accepting cookies, and then saved to your hard drive of your electronic device. We use cookies to remember user preferences and to maximize the performance of our website. Using cookies also benefits you, such as maintaining your account login information or contact information on Request a Quote forms between visits.

l Web Beacons (also referred to as clear gifs, pixel tags and single-pixel gifs): Similarly, we may also place web beacons  in promotional email messages or Newsletters to measure the effectiveness of our online advertising campaigns and tailor promotions or other marketing messages by identifying the individuals who open or act upon an email message, when an email message is opened, how many times an email message is forwarded, the type of software, device, operating system and browser used to deliver the email and any URL accessed through our email messages. 

 

Most web browsers automatically accept cookies. You may modify your browser settings to refuse cookies or to notify you when cookie files are being saved on your computer. Please refer to your browser Help instructions on this function to learn more about cookies or other technologies. Cookies contain no more information than you volunteer, and they are not able to invade your hard drive or return to the sender any personal information from your computer. If you choose to refuse or delete cookies, you may not be able to take full advantage of a personalized experience on Empire’s site or other sites that you visit. Many users prefer to use cookies in order to help them navigate a website as seamlessly as possible.

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Data Transfer

 

The information we collect on our website may be sent to P.R.China where we maintain facilities. The information you provide to us is stored on our secure servers behind firewalls. We may also store and process the information there. Although the laws that protect personal information in that country may differ from the laws where you live, we will take reasonable steps to ensure that your privacy is protected. By using Empire’s website and providing your information to us, you consent to the transfer of data outside of your country.

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Data Security

 

We consider the protection of all personally identifiable information we receive from our website visitors and subscribers as critical to our corporate mission. Empire is committed to protecting the security of your personal information and has implemented an information security program including administrative, technical and physical controls that are designed to secure your personal information from accidental loss and unauthorized access, use, alteration or disclosure. As with any transmission over the internet, however, there is always some element of risk involved in sending personal information. In order to try to minimize this risk, we encrypt all information that you submit in ordering of our premium products using the Secure Sockets Layer (SSL) protocol. It is your responsibility to ensure the security of your password and not to reveal this information to others.

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Use and Sharing of your Information

 

The information we collect from you will be used:

 

l to respond to your requests, process product orders, and carry out transactions.

l to evaluate product performance and safety for product research purposes, to handle feedback on services and warranty claims.

l to provide promotional products or services updates that may be of interest to you for marketing purposes, and analyze advertising effectiveness.

l to facilitate use of our website by eliminating the need for you to repeatedly enter the same information or by customizing our website to your particular preference or interests; to create statistics to improve our electronic content and delivery of information.

l for any other purposes with your consent.

l to comply with legal requirements.

 

In order to offer you a more consistent experience in your interactions with Empire, information collected by our website may be combined with information we collect by other means.

 

We may share the information collected from you in the following instances:

 

l with our business partners for marketing activities. In connection with certain transactions, we may share some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.

l with our subsidiaries and affiliates who have agreed to adhere to our strict standards for providing quality products and services, responding to your needs, and protecting customer information. In responding to a request made by you, we may share your personal information with companies that distribute our products. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose.

l with our service providers who work on our behalf such as hosting websites, sending out information, processing transactions, and analyzing our website. In certain circumstances, we may share your information with service providers that need access to your information to provide operational or other support services. To ensure the security and confidentiality of your information, service providers must agree to safeguard your information in strict compliance with this policy.

l with other third parties who support our business and are generally bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we share it to them, such as for research and development purposes.

 

Apart from the instances listed above, Empire will not share information about you with other third parties for their independent use without your permission.

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Disclosure of your Information

 

We may disclose your information:

 

l to local, state, federal, national or international regulatory authorities and law enforcement officials in accordance with applicable law; to comply with any court order, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process served on us; to investigate, prevent, or take action as required by law regarding illegal activities or suspected fraud; when we believe in good faith that disclosure is necessary to protect or defend the legal rights, property, safety or security of the company, our customers and others.

l in connection with circumstances such as mergers and acquisitions, reorganization, divestitures or sale, transfer or financing of some or all of the company’s assets, including any such activities associated with bankruptcy, liquidation or similar proceeding where for strategic or other business reasons. Personal information held by the company about our website users is among the assets transferred.

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Accessing and Correcting your Information

 

In all cases, you can make a request to access, review and correct your information provided through our website. You can help us to maintain the accuracy of your information by notifying us of any change. Keeping your information current helps ensure that we provide you with most relevant offers.

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Your Choices

 

We may use the information you submit to send you promotional emails such as the support, renewal, and purchase of our premium products and services. Please be assured that Empire will keep the communications to a minimum and you will have an option to opt-out of the display of personalized advertisements from us if your subscriptions are cancelled. Your information will be removed from relevant list within 10 business days.

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Children’s Privacy

 

Empire does not target or direct its website to children, or knowingly collects information from anyone under the age of 13.

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Links to other Websites

 

Please note that our website contains links to other sites not controlled by us or covered by this privacy policy. Empire is not responsible for the content, privacy practices or any use of those sites. They may have their own privacy policies in place, which we recommend you review when visit before providing any personal information.

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Changes to this Privacy Poilcy

 

Empire may occasionally update this privacy policy to clarify our practices and to reflect new or different privacy practices, such as changes in our collection, use practices, website features or technology. Date of last revised is identified as “Last Updated” at the top of the page. Please review this privacy policy regularly to ensure you are updated as to any changes. Your continued use of this website after we make changes is deemed to be acceptance of those changes.

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Contact Information

 

If you have any questions or comments regarding Empire’s privacy practices or this Privacy Policy, you can reach us online at privacy@empirehose.com. We will promptly address your concern and strive to reach a satisfactory resolution.

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© 2016 Empire. All rights reserved.